FAQ's

Frequently Asked Questions

General Information

Where are you located?

  • We are based in Dartmouth, Nova Scotia, Canada. Our operations are conducted from this location.

How can I contact customer service?

How does my team fundraise with Soleful Giving?

 

Products

What types of socks do you offer?

  • We offer a wide variety of fun and casual socks in various sizes and designs. Surely we have something to suit your sport, hobby, mood or attitude!

Do you have a size chart for your socks?

  • Yes, we have a detailed size chart on the Sizing Charts page. 

What materials are your socks made from?

  • The socks available are made from high-quality materials such as cotton, nylon, polyester and spandex. Material mix depends on the brand and style.

Do you carry any Canadian brands?

  • Yes, we carry a wide selection of men's, women's and children's socks from Good Luck Sock and Uptown Sox. More information can be found on the Brands page. 

How often do you rotate inventory?

  • We aim to switch out designs every six months. If you see a style you like, don't hesitate to buy because it might not be there for long.

 

Ordering

How do I place an order?

  • Simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase. Please answer the two questions on the order confirmation page to ensure the team/group and team member are credited for your order.

Can I modify or cancel my order after it’s been placed?

  • Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service email at  hello@solefulgiving.com as soon as possible.

What payment methods do you accept?

  • We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

Do you offer gift cards?

  • No, we do not offer digital gift cards at this time.

 

Shipping

Do you ship internationally?

  • Currently, we ship within Canada. We are working on expanding our shipping options within the United States and internationally in 2025.

What are your shipping options and costs?

  • We offer standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the shipping method chosen. We understand that shipping is expensive and we've love to offer you free shipping, but that takes money away from the teams fundraising.
    • If you selected Socks delivered by team / group I'm supporting, your socks will be delivered following the fundraising close date. Teams and fundraising dates are found here.
    • If you paid for shipping, your socks will be shipped out within three business days.

How long will it take to receive my order?

  • Standard shipping within Canada typically takes 4-7 business days. Expedited shipping options are available for faster delivery.

How can I track my order?

  • Once your order is shipped, you will receive an email. If you have selected a trackable shipping service, you will receive an email with the tracking number. You can use this number to track your order on our website or the carrier's website.
    • If you selected NO TRACKING, NO INSURANCE, this is the most budget option available for Canada Post where there is no tracking or insurance on your package.

 

Returns and Exchanges

What is your return policy?

  • We accept returns within 30 days of receiving you order for unused and unworn items in their original, untampered packaging. Please contact us for a return authorization. Since you are purchasing items for a fundraiser, we are hopeful that you'll love all of your socks!
How do I return or exchange an item?
  • To return or exchange an item, please send us an email at  hello@solefulgiving.com for instructions and a return authorization number.

What should I do if I receive a damaged or defective item?

  • If you receive a damaged or defective item, please contact us immediately with your order number and photos of the issue. We will arrange for a replacement or refund.

 

Accounts

Do I need to create an account to place an order?

  • No, you can place an order as a guest. However, creating an account allows you to track your orders and save your information for future purchases. We have cool socks. We know you will be back!

How do I create an account?

  • Click on the "person" icon at the top right of our website and follow the prompts to create a new account.

I forgot my password. How do I reset it?

  • Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.

 

Promotions and Discounts

Do you offer discounts or promotions?

  • No, since various teams and groups raise money by selling our items, we typically do not offer discounts and promotions. Sign up for our newsletter to stay updated on the latest information. Seriously, we're going to be so busy sending orders, we won't be spamming you with newsletters.

 

Privacy and Security

Is my personal information secure?

  • Yes, we use industry-standard encryption and security measures to protect your personal information.

Do you share my information with third parties?

  • No, we do not share your personal information with third parties except as necessary to process your order. 
  • If you are placing an order via the website and your order is being distributed via the team, your name, address and phone number will be shared with the team manager and parents to facilitate distributing your order. For example, if your order is supporting Sally Brown, Sally's mom, dad or guardian will see your order information and address in order to deliver your order.

 

Customer Support

How can I provide feedback or file a complaint?

 

Additional Services

Do you offer gift wrapping?

  • No, we do not offer gift wrapping at this time....just the cool socks ;-).